Frequently Asked Questions

All of our inventory is live. If you order it, it will be reserved for you. We do not allow backorders.

If you've lost your password just click the 'Forgot your password?' at the login screen.

Log in to your account. Clicking on the 'My Account'.

You can add your new address on your account and you can choose it once you place new order. Once you have placed your order, the shipping address can only be changed by contacting [email protected] and providing him with the updated shipping address. Once we have shipped your order, the address will not be able to be updated.

To make changes to an order (to add, remove or change in anyway) please email [email protected] with the changes. For security reasons, if you create an additional order that is not fulfilled, our system will automatically suspend your account for 15 days.

EMAIL ADDRESS CHANGES:Email us with changes from your original email address and we can change your account email address. IF YOU CREATE A DUPLICATE ACCOUNT, BOTH ACCOUNTS WILL BE SUSPENDED. MAILING AND SHIPPING ADDRESS CHANGES:BEFORE an order is placed: you can log into your account and change your address(s) OR you can email us with any changes.AFTER an order is placed you must email us with changes to ensure your order is processed correctly.

Yes. Duplicate accounts cause problems for us and must be avoided. Creating a duplicate account for any reason results in immediate suspension of ALL accounts associated with you. Accounts are typically suspended for 15 days. Yes. Duplicate orders and/or multiple orders that are not fulfilled cause account to be automatically suspended.

Store Credit (Formerly Internal Credit). For Referral Credits see FAQ Referrals Section IMPORTANT: Store Credits must be manually added to your order. By Clicking "Apply" store credit discounts. (See visual instructions below.) You can use your store credit at checkout. If you have a store credit, it will be visible under your shipping options at checkout. Simply click on "Apply" and enter the amount you wish to apply to that order. IF CREDIT IS GREATER/MORE THAN ORDER TOTALIf your credit is greater than your order total, then you will not owe anything else and the balance (credit you did not use) will be saved on your account. For example, if your order is $90 and you have a credit of $100, then you a) click "apply" and enter $90 which makes your new order total $0 and you complete checkout. The $10 credit you did not use stays in your account so you can use it later on another order. IF CREDIT IS SMALLER/LESS THAN ORDER TOTALIf your credit is less than the order, then you chose another payment method to pay the balance. For example, if your order is $100 and you have a credit of $75, then you a) click "apply" and enter $75 which makes your new order total $25. b) you select another payment method (WU, BTC, etc) to pay the balance due of $25.

ALL CUSTOMERS

We accept Bitcoin (BTC) only. Send the exact order total to the wallet address shown at checkout, then submit your transaction hash (TXID) on the payment page so we can verify it against your order.

All BTC payments must be made and payment details submitted online within 24 hours of placing your order.

Bitcoin. It is the only method we accept and also the safest: payments go directly to our wallet, are confirmed on-chain, and need none of your banking details. Send the exact order total to the address shown at checkout, then submit your TXID so we can verify it.

At the present time our agents ONLY ship within the USA.

The cost for Priority Mail shipping within the US is a flat fee of $45 which usually takes 4-6 business days to arrive from the date it was shipped. We do regularly offer discounts on shipping. Please check the Current Discounts section for opportunities to save on shipping. To receive FREE Priority Mail shipping your product order total needs to be $500 or above.

PLEASE READ ALL THE DETAILS Shipments are shipped via USPS priority mail. Your tracking number(s) are sent to you in a confirmation email with all the shipping details. Tracking number and shipping information can also be found by logging into the 'My Account' section. PLEASE give 2 business days for the tracking number to become active. Afterwards it is YOUR RESPONSIBILITY to know and track the whereabouts of your package. FICTIONAL: return address is fictional. If package gets lost in shipping we are not responsible. LOST/STOLEN/DAMAGED/MISSING: We are not responsible for lost, stolen, damaged or missing packages. DELIVERY PROBLEMS: It is YOUR responsibility to track your packages. If you find a problem, you must contact us 5-7 business days after your package is shipped and we will TRY to assist you. Remember, the return address is fictional, so there is not much we can do, but we do know some tips and tricks that may be able to help. TRACKING: USPS is supposed to scan the package once they receive it. Customers should be able to check status updates via the USPS website (www.usps.com). You can track your package by going to www.usps.com and entering your tracking number(s). REGARDLESS, THE RETURN ADDRESS IS FAKE AND YOU SHOULD TRACK YOUR PACKAGE TO MAKE SURE IT GETS TO YOU! Customer service is our priority. Regardless of what the USPS website says, our customers can be confident that orders are shipped the day our website says (the day you receive the shipment confirmation email). If you have any questions, please do not hesitate to contact us directly.

Shipments are shipped via USPS priority mail. For security purposes, we pack your package and use a mail service that ships your package from random locations throughout the US. Your tracking number(s) are sent to you in a confirmation email with all the shipping details. Tracking number and shipping information can also be found by logging into the 'My Account' section.

EMAIL ADDRESS CHANGES:Email us with changes from your original email address and we can change your account email address. IF YOU CREATE A DUPLICATE ACCOUNT, BOTH ACCOUNTS WILL BE SUSPENDED. MAILING AND SHIPPING ADDRESS CHANGES:BEFORE an order is placed: you can log into your account and change your address(s) OR you can email us with any changes.AFTER an order is placed you must email us with changes to ensure your order is processed correctly.

It is our pleasure to support our men and women in the Armed Forces. We are happy to ship to military addresses. Note: We ship to customers in the Armed Forces all the time and have not had a problem yet. However, in many cases we cannot track packages after they reach customs and are handed off to TSA.

All orders go out within 3 biz days after payment has been received. Our automated system will email you once your order ships. PLEASE read "Shipment Tracking" and "Shipment Process" FAQ's for more information.

There's no other way to put it... In this business we see all types of crazy stuff. For example an entire brand of products will have holograms while one of their products will not. Common with one major manufacturer is having safety seals on 2/3 of their tabs, leaving 1/3 without any safety seal whatsoever. In some cases packaging looks completely different from one type of product to another. We cannot explain this except to say that these products are produced all over the world. What we can explain is our testing process. We thoroughly test all first batches of every product that we receive. From then on we do spot tests from every delivery and lot number we receive from all of our manufacturers. We have and will continue to return products that do not meet Bolder's high standards and only sell those products that test as being high quality.

Our team has several systems in place to ensure we only provide high quality gear. LOT TESTING: we frequently test samples from product lots we receive for quality. We only sell from product lots with high quality test results. CUSTOMER FEEDBACK: we value our customer feedback on individual products as well as brands. Customer feedback helps to determine what we carry. Don't just take our word for it, read what others have to say by checking out the "Where Can I See Reviews?" FAQs section.

All orders are paid in Bitcoin (BTC) and must be paid with the payment details submitted online within 24 hours of placing the order. If you need more time, contact contact@bolderonline.site. Otherwise your order will be cancelled and your account suspended for 15 days. After that time your account will automatically reset.